- 020 8886 0325
- info@foxlanedental.co.uk
- 12 Fox Lane Palmers Green London N13 4AH
Our goal is to ensure patient satisfaction, meeting your expectations for care and service while addressing complaints efficiently, effectively, and courteously. We take complaints seriously, investigating them thoroughly and fairly while safeguarding your confidentiality. We use complaints to improve our services and will never discriminate against patients who raise concerns. We’re happy to answer any questions about our complaints process.
If you’re dissatisfied with any aspect of our care or service, please inform us promptly so we can address your concerns. We accept both verbal and written complaints. If you prefer not to raise a complaint directly with us regarding NHS services, you can contact NHS England.
Our Complaints Manager serves as your dedicated contact to assist with any complaints. We aim to resolve verbal complaints within 24 hours when possible. For written complaints, the Complaints Manager will send an acknowledgment letter within 5 working days and provide a full written response as soon as practical.
Address: 12 Fox Lane, Palmers Green, London, N13 4AH
Phone: 020 8886 0325
Email: complaints@foxlanedental.co.uk
If the Complaints Manager is unavailable, we’ll take brief details of your complaint and arrange a meeting at a convenient time for you and the practice. We maintain secure, confidential records of your complaint, accessible only to those involved in its resolution. We’ll keep you informed of any delays, the investigation’s progress, and the expected completion date.
Once the investigation is complete, you’ll receive a written response addressing your concerns clearly and, where possible, offering practical solutions such as replacing treatment, refunding fees, or referring you to specialists. You’ll also be invited to a meeting to discuss the outcome and proposed resolutions.
We regularly review complaints to enhance our services and welcome your feedback, comments, suggestions, or complaints.
If you’re dissatisfied with our response, you can escalate the matter to the GDC private dental complaints service within 12 months of the treatment or becoming aware of the issue.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
At Fox Lane Dental, your smile is our priority. From your first visit, we deliver personalised dental care tailored to your needs, ensuring lifelong oral health.
020 8886 0325
info@foxlanedental.co.uk
12 Fox Lane, Palmers Green, London, N13 4AH