It is inevitable that sometimes you may need to cancel or rearrange your dental appointments. We ask patients to give as much notice as possible when cancelling an appointment, so we have the opportunity to offer it to someone else. Although we understand that during an emergency, this is not always possible, non-attendance and cancellations at short notice without a valid reason deprive other patients of our services.

Appointments are often wasted as people do not attend. Over 300 appointments per month are being wasted. Other patients could have used these appointments. The first time a patient fails to attend a booked appointment, we will send a letter or e-mail reminding them that they must cancel appointments if they cannot attend in the future. After 2 of failed to attend letters or e-mails, results in a penalty charge or restrictions on future bookings, including potential deregistration.

An appointment is considered to have been broken if any of the following occur: